Capability developer: investigates and instigates opportunities of continuous improvement activities with the aim of improving capability across work areas; anticipates and insures responsiveness to stakeholders needs; develop and sustain internal and external networks with beneficial relationships for the business; effectively addresses emerging business challenges and risks while implementing change initiatives; and strives for service excellence by actively managing clients expectations, anticipations and needs within the business environment.
Cultural competency: Emotional intelligence, cultural awareness, empathy and expertise in Kaupapa Mâori and Pasifika research methodologies.
Management & Leadership Skills: provide leadership in ethical behaviour and ensures goals, priorities and standards are met in various national and international organisations as well as private organisations. Previous work experience includes managerial positions besides being an academic.
Highly effective communicator, facilitator, trainer and people development: experienced in mentoring, training and coaching; effective communicator professionally and with diplomacy across multi-cultural groups, recognises and develops talents in people, manages both people and individual’s performance effectively, experienced in wide varieties and techniques in workshop facilitation, teaching and learning with various group sizes, consistently received excellent feedback on evaluations as a result of seeking regular feedback on my performance and proactively taking appropriate actions, winner of various public speaking competitions; passionate about people development and their lifelong learning experience.
Solid researcher: with numerous publications in high-quality academic journals, book chapters, conference proceedings, international and national roles as journal reviewer and referee on academic journals, Managing Editor of various international journals, presentations at national and international conferences. Qualitative and quantitative research design and analysis experience. Development and design of industry training modules in leadership, team dynamics, quality management, business excellence, and six sigma, and managing service quality in the health sector from a business sustainability perspective.
Extensive international academic and industry experience with a flare of innovation: Egypt, Saudi Arabia, Lebanon, Cyprus, Dubai, UK, USA and New Zealand including various consultancy work on quality auditing, curriculum development, training the trainers workshops and conference management for overseas organisations.
I have over 20 years’ experience teaching and incorporating literacy and numeracy in my delivery. The following are Business Management Courses I taught:
- Strategic Planning and Management
- Open Innovation
- Enterprise Innovation
- Applied Innovation
- Organisational Behaviour
- Industry Practicum and Research Project
- Applied Management
- Management in Organisations
- Health Services Management various courses e.g. Managing Enterprise in Health & Social Care; Facilitating Training and Development in Health & Social Care; Health Promotion in New Zealand; Personal and Team Effectiveness in Health and Social Care; Managing Service Delivery in Health & Social Care; and Health Research Project
- Business Marketing
- Mindful Management
- Research Methods
- Human Resource Management
- Operations Management & Supply Chain Management
- Quality and Service Management
- Project Management
Enthusiastic, commitment to achieving goals, highly motivated, motivator, positive spin on things type of person who is passionate about people and how to enhance their lifelong learning experience through the utilisation of blended learning techniques utilising up-to-date technology [e.g. mobile learning, ePortfolios and incorporating social networking (wikis, blogs and online discussion forums) in the learning environment] as well as latest teaching pedagogy armed with research that feeds into my learning and development philosophy with the aim of continuous improvement.